Return Policy

 Return Policy:

  • We must receive your return within 14 days of your order date to be eligible for a refund or store credit. 
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 
  • Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase). The 14 days starts from the day the order was received by the customer. 
  • Shipping charges are not refundable.
Final Sale Items - The following items are non-returnable/exchangeable:
  • All accessories
  • All masks
  • All jewelry
  • All sale items
If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.
Where do I send my return to?
Blue Urbane
P.O. Box 521
New York, NY 10034
Do we offer return labels? 
We do not offer return labels but hope to as we grow in the future.
Can I make a return past the 14 day period for store credit?

Unfortunately we cannot accept clothing past the 14 day return policy for store credit or refund. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.

Exchanges:
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit. You may then place an order for the desired size using your store credit. 
Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.